Traviya does not operate these helplines or provide emergency response. Contact the relevant service directly; for an immediate emergency in India, call 112.
Police, fire and medical emergencies: call 112
Call 112 for police, fire and rescue, or medical emergency assistance in India. Explain the incident and provide your location, a nearby landmark and a callback number if available.
If your call will not connect, seek help from nearby staff, police or another available phone. This page cannot guarantee a connection, response time or mobile coverage.
What to say when calling for emergency help
Start with your location, then the type of emergency. Stay on the line and follow the operator’s instructions.
- Location: address, map landmark, floor or nearby station.
- Incident: what happened and whether anyone is injured.
- Contact: your name and a callback number, if available.
Example: “I need medical help at [address], near [landmark]. One person is injured. My callback number is [number].”
Tourist helpline: 1363 or 1800-11-1363
The Ministry of Tourism lists a 24-hour helpline for travel information and support for tourists in distress. Its listed languages include English, Hindi and 10 other international languages.
For immediate danger, use 112 first rather than waiting for a tourism or booking query to be handled.
Railway security, medical help and enquiries: 139
Use the integrated Rail Madad helpline 139 for railway assistance, including security and medical help, enquiries and complaints. Give the train number, coach, seat or berth and location.
Railway Ministry guidance states that 182 was discontinued and merged into 139 from 1 April 2021. Do not rely on an old list that presents 182 as the current separate railway security number.
Lost passport, consular help and travel insurance
Save your own embassy or consulate's official emergency contact before departure. Contact it for nationality-specific guidance after a lost passport, detention or serious incident. If your passport is lost or stolen, report it to local police and ask your consulate and Indian immigration authorities about replacement documents and any exit requirements before rebooking your departure.
Consular services have limits: do not assume they can pay medical bills, cancel legal proceedings or arrange every journey home. Contact your travel insurer about covered medical assistance.
Save your emergency details offline
Keep your accommodation address, emergency contacts, passport copy and insurance policy details available offline. Carry information about relevant medical conditions and prescribed medicines.
Short-code and toll-free connectivity can depend on your phone and network. Do not place test emergency calls; check roaming and normal calling arrangements with your operator before travel.
BEFORE YOU GO
Common questions
Find helpful answers and plan your next journey with confidence.
Call 112 for police, fire and medical emergency assistance in India. Start with your exact location and a nearby landmark, then explain what happened and whether anyone is injured.
Use 1363 or 1800-11-1363 for tourist information and assistance. The Ministry of Tourism lists a 24-hour service with English, Hindi and 10 other international languages. For immediate danger or a medical emergency, call 112 first.
Use 139 for integrated railway assistance, including security and medical help. The Railway Ministry merged 182 into 139 from 1 April 2021. Have your train, coach, seat or berth and location details ready.
Connectivity can depend on your phone and network, so a connection cannot be guaranteed. Check roaming and normal calling arrangements with your operator before travel. If a call fails, use another available phone or seek help from nearby staff or police; do not make test emergency calls.
Report the loss to local police and contact your embassy or consulate. Ask about replacement travel documents and check any exit requirements with Indian immigration authorities before rebooking your departure.